14 days No Hassle return

Buying artwork online can be daunting. The key question you may have is “What if I don’t like it once I receive it?”

Gallery Rouge are committed to working with clients to create a worry free experience. Ultimately we want you to find a work of art that you will cherish for years. If in the unlikely event you purchase a painting online that doesn’t meet your expectations, please contact us and we can work with you to arrange it’s return for a refund, less the cost of return shipping.

Please note that we require notification of intent to return within 14 days of receipt of artwork. To do this, please email us at info@galleryrouge.co.uk.

How to return your artwork

1. Repackage the painting in the protective packaging as received and reseal the box.
2. Email Gallery Rouge to advise that the package is ready to collect.
3. We will liaise with the original shipping company and advise of the cost of return, which will be deducted from the refund.
4. We will arrange for the original delivery company to visit you at the earliest and most convenient opportunity.
5. Once the painting has been received back at Gallery Rouge we will inspect to ensure it is in the same condition as it left us.
6. We will contact you to confirm all is OK, and issue a refund to the card that was used to make the original purchase.

My painting has arrived damaged – what do I do?

At Gallery Rouge we ensure that artwork is thoroughly packaged for transport by using both edge protectors and hardboard. Despite our best endeavours, sometimes packages are received damaged due to careless handling by couriers. If you are unfortunate to have this happen with your artwork, please undertake the following:

1. Photograph the damage to the artwork.
2. Additionally, please photograph the damage to the shipping box. This is essential so that we can prove to the courier company that they are at fault and therefore liable.
3. Contact the gallery and email the photographs accordingly to info@galleryrouge.co.uk.
4. Repackage the painting in the protective packaging as received and reseal the box.
5. Email Gallery Rouge to advise that the package is ready to collect.
6. We will arrange for the original delivery company to visit you at the earliest and most convenient opportunity and collect for return.

Once the painting has been received back at Gallery Rouge, we will determine if the work is repairable. Where only the frame has been damaged we will arrange for a replacement to be made, and reship the artwork back to you at no additional charge. Where damage has occurred to the image, we will determine if it can be repaired and organise all activities with the artist. Please note that we don’t entrust anyone other than the original artist to affect repairs.

On extremely rare occasions works can become damaged beyond repair. If we have a similar work from the same artist at the same price, we are happy to provide a replacement for you. Where the work is a Limited Edition piece, we will work to source a replacement from the artist and ship accordingly. In the event that the work relates to a sold out edition which is now unobtainable, Gallery Rouge will issue a full refund of the original price.